Servpro of Lafayette is hiring for an receptionist dispatcher position. ?

The Receptionist Dispatcher plays a crucial role in our franchise, ensuring seamless communication between our customers and our operational teams. This position involves performing various administrative tasks related to customer calls, job management, scheduling, and customer satisfaction. Additionally, the Receptionist Dispatcher is responsible for maintaining a high level of customer service and assisting with general office duties.

We are a locally owned restoration and cleaning company that helps people and businesses recover and get back to normal after, water damage, fire, smoke and soot damage, natural disasters and bio-remediation. We are also experts in specialized non emergency cleaning like, Mold & Lead remediation, HVAC cleaning, carpet and upholstery cleaning, and deodorization.

We have a company culture here that is grounded in dependability, communication, respect and accountability. We work very hard to provide a positive, caring, professional work environment for all of our team members. We consider ourselves great employers and we go above and beyond for our team members. We provide paid training, paid certifications, we have an employee referral program, medical benefits, and 401K. We will not tolerate disrespectful unprofessional behavior. Advancement within the company depends on an individuals dependability and performance.

As a valued SERVPRO® Franchise employee, you will receive an at market pay rate, with opportunity to learn and grow.

Job Description:

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities:

Promptly receive and enter lead calls and job referrals into the system, ensuring accuracy and completeness.
Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.
Perform other office-related duties as assigned.

Qualifications:

2+ year(s) of administrative or office-related experience and business experience
Working knowledge of current business software technologies is required
Experience in the commercial cleaning and restoration or insurance industry is desired
Customer service experience, quality assurance, and scheduling a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary software
Minimum of HSD/GED, Associate's/Bachelor’s degree preferred
Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Compensation: $15.00 - $18.75 per hour

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

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